We are dedicated to enhancing customer productivity by providing superior technical support and coordinating support efforts with other production groups. We focus on our customers by delivering high-value support services and by fostering teamwork and continuous improvement in everything we do.
That is the way we do business: we ensure our teams have everything they need to focus on delivering an outstanding customer experience during each and every interaction. We consistently monitor our operations to guarantee we achieve the best results.
Contact Service provides a consistently high standard of service to your customers and help your business grow 24/7/365. In order to be competitive in today's market and satisfy customer requirements, businesses must provide a 24-hour point of contact. Being professional is an essential part of providing superior customer care. After one phone call or online chat, your customers should feel satisfied that a competent, helpful person assisted them in every way possible. Our responsive associates adapt to the needs of your business and clients.
Contact Service's culture is what set us apart from other call center companies. Our business practices are aligned with the following company values:
Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers. Contact Service focuses on hiring the best people and provides training to support continuous improvement.
Our commitment to our client's success is our number one priority. Communications are at the core of excellent customer relations. We can help you get the right message to the right person at the right time, using omnichannel solutions to further improve customer experience and satisfaction.
Regardless of your industry, you can be sure we have the know-how and commitment to providing the highest quality call center outsourcing solutions worldwide.
A well-run outsourced contact center can be a source of innovation and best practices while providing significant cost savings. Providing premium quality customer service does not stop with implementing proven customer service methods. Your contact center is your clients’ first point of contact and needs to be continuously improved in constant quest for customer service excellence. We believe that "open innovation," a term pioneered by Henry Chesbrough, best illustrates the need to look to outside talent for innovative ideas, and global companies from various industries have demonstrated that it is the right strategic choice.
Our unique approach to hiring and training provides your company with the solution needed to deliver your desired customer experience. We use our expertise in managing the customer experience to prepare the front line for excellence as they dig into the subject and quickly identify issues.
At Contact Service, our culture of efficiency and ongoing search for excellence is imperative. We continually innovate and improve – to best service our clients. Our people, processes, and policies are focused solely on one thing - helping our clients grow their business further.
ISO 9001
ISO 27001
Family friendly enterprise
Genesys Pure Cloud PCI compliant
Youth with disabilities forum certified
MISSION is to serve our customers offering them state of the art technology run by sales/customer care professionals who will ensure sustainable business development and overall business growth. Contact Service provides the highest quality of customer support services in order to meet the needs and demands of our clients while achieving a profitable and secure return for our investors. Our mission is to improve your customer relationships further every day.
Our vision is to become the market leader in BPO (Business process outsourcing) services in SEE. We will deliver the best in class service, creating the ultimate customer experience and strive to perfect every aspect of our professional relationship with clients.
Business process outsourcing (BPO) is the contracting of a specific business task such as customer care or technical support to a third-party service provider. Our business process outsourcing services manage critical front and back office processes, allowing you to focus on your core business. We handle your day-to-day operations while you think about the big picture.
This means you can get improved customer satisfaction and loyalty, together better technology, security and compliance while reducing operating costs and capital expenditures. Our solutions focus on making it easy to do business with your company: reducing customer effort, increasing satisfaction, and taking costs out of your customer service operations.
Whether you are interested to outsource single aspect of the business process or multiple aspects we are here to offer you support with isolated or integrated BPO.
By working with Contact Service, you will benefit from a partner whose business model is concentrated towards delivering outstanding customer experiences, consistently and efficiently and in close cooperation with your organization.
We are also offering Advisory Services. By analyzing your business and customer requirements, we highlight opportunities to improve effectiveness, drive growth and enhance customer experience – optimizing the service you are delivering to your customers.
Solution Components:
